5. Delay in dispatch

✅ Complaint: Delay in dispatch from MPDD (Material Production & Distribution Division).

✅ Answer:

Delays in dispatching printed study material from MPDD are common, especially during peak admission periods. IGNOU dispatches material in batches based on program, regional location, and availability of stock.

👉 Here’s how to deal with the delay:

✅ Step 1: Check Dispatch Status Online

Go to the official IGNOU Book Dispatch Status portal:
👉 http://sedservices.ignou.ac.in/BookStatus/

• Enter your Enrollment Number and Program Code
• You’ll see:
  • Dispatch date
  • Courier partner (usually India Post)
  • Tracking/AWB number

If it says “Data not found”, your material has not been dispatched yet.

✅ Step 2: Wait 6–8 Weeks After Admission Confirmation

Generally, IGNOU starts dispatching books within 6–8 weeks of admission confirmation. However, delays of 10–12 weeks are common in remote areas or for less common programs.

✅ Step 3: Email MPDD If Delay Is Excessive (After 2+ Months)

Send an email to: 📧 mpdd@ignou.ac.in

Subject: Study Material Not Received – Request for Status Update

Include:

• Full Name
• Enrollment Number
• Program Code
• Regional Centre
• Session (e.g., July 2024)
• Full Postal Address with PIN code
• Contact number

You may also attach a screenshot of the dispatch status page.

✅ Step 4: Raise Grievance If No Response

Use the official grievance portal:
👉 http://igram.ignou.ac.in/
Category: Study Material → Delay in Dispatch

📌 While You Wait:

• Download soft copies from 👉 https://egyankosh.ac.in
• Or use the new 👉 https://flipbook.ignou.ac.in

🟢 Note: If your address was incorrect during admission, or your documents were delayed in verification, the dispatch may also be delayed.