3. Wrong books delivered

✅ Complaint: What to do if I get the wrong books?

✅ Answer:

If you have received wrong or irrelevant printed study material, you can request correction and replacement from IGNOU’s Material Production & Distribution Division (MPDD) or your Regional Centre.

👉 Here’s what to do:

✅ Step 1: Identify the Problem Clearly

• Check your admitted program and subjects (from Student Dashboard or ID card).
• Compare with the books received – note which books are incorrect or missing.

✅ Step 2: Write an Email to MPDD

📧 Email to: mpdd@ignou.ac.in

Subject: Wrong Study Material Received – Request for Replacement

Mention the following in the email:

• Full Name
• Enrollment Number
• Program Code (e.g., BAG, MPS)
• Regional Centre & Study Centre Code
• Session (e.g., July 2024)
• List of wrongly received books
• List of expected/correct books
• Clear photos (optional) of the wrong books received
• Full postal address with PIN code & contact number

✅ Step 3: Copy the Email to Your Regional Centre

Send the same email to your Regional Centre’s email ID (RC email directory available on http://ignou.ac.in/).

✅ Step 4: Raise Grievance (If No Response in 7 Days)

File a complaint at the official portal:
👉 http://igram.ignou.ac.in
Choose category: Study Material → Wrong Book Received

📌 Note:

• IGNOU usually resends the correct books by post within 4–6 weeks of complaint acceptance.
• If material is out of stock, you may be asked to use eGyankosh in the meantime.