5. Payment deducted but not showing updated. 

✅ Complaint: Payment deducted but re-registration not showing updated.

✅ Answer:

If your re-registration payment has been deducted but your status is not updated in the portal, it usually means the payment hasn’t been confirmed or the portal hasn’t synced yet.

📌 Why Payment May Not Reflect

1. Bank/Payment Gateway Delay – Some payments take 24–72 hours to reflect.
2. Failed or Partial Transaction – Sometimes amount is deducted but transaction fails to complete.
3. Portal Sync Issue – IGNOU portal may take 1–2 weeks to update after payment confirmation.
4. Incorrect Details Entered – Wrong Enrollment No. / Programme Code / Session during payment.

📌 Steps to Resolve

1. Check Bank Statement / Payment Receipt
   • Ensure transaction is successful.
   • Keep UTR / Reference number
2. Wait 1–2 Business Days
   • Most payments reflect automatically within this period.
3. Contact Regional Centre (RC)
   • Provide: Name, Enrollment Number, Programme, Session, Payment Proof (Receipt/UTR).
   • Request manual verification and update.
4. Email IGNOU HQ (if RC doesn’t respond)
   • Email: admission@ignou.ac.in or support@ignou.ac.in
   • Include all details + payment proof.

📌 Important Notes

• Do not pay again unless you get confirmation; duplicate payments can create complications.
• Keep all payment proofs / screenshots safely for follow-up.
• Once verified, re-registration status usually updates in 1–5 working days.

👉 Tip: Always take a screenshot of payment confirmation page immediately after transaction to avoid disputes.