6. Semester not appearing on dashboard. 

✅ Complaint: Semester not appearing on dashboard.

✅ Answer:

If your semester or session is not visible on the IGNOU student portal dashboard, it usually means that your re-registration has not been processed or updated.

📌 Reasons Semester May Not Appear

1. Pending Re-Registration – Your previous session re-registration may not have been completed successfully.
2. Payment Not Processed – Transaction may be pending or not confirmed.
3. Portal Sync Delay – Sometimes the student portal takes 1–2 weeks to reflect updates.
4. Incorrect Enrollment / Programme Details – Wrong session or programme code may block display.

📌 Steps to Resolve

1. Verify Re-Registration Status
   • Check your re-registration acknowledgment (online receipt / payment confirmation).
2. Check Payment
   • Ensure payment was successful and recorded in your bank / payment gateway statement.
3. Wait for Portal Update
   • Portal updates usually take a few working days after successful re-registration.
4. Contact Regional Centre (RC)
   • Provide: Name, Enrollment Number, Programme, Session, Payment Proof.
   • Request manual update of semester on dashboard.
5. Email IGNOU Helpdesk if not updated
   • support@ignou.ac.in or admission@ignou.ac.in
   • Include all details + payment / acknowledgment proof.

📌 Important Notes

• Do not attempt duplicate re-registration unless instructed by RC.
• Semester will appear only after RC confirms and portal syncs.
• Keep all proofs of payment and acknowledgment receipts for reference.

👉 Tip: Always refresh your dashboard or clear browser cache after a few days to check if the semester appears.