What Is iGRAM & How to Raise a Query on IGNOU’s Grievance Portal
IGNOU students often face concerns related to admission delays, assignment marks, exam form issues, study material delays, or re-registration glitches. For all these issues, IGNOU provides a centralized online grievance redressal platform known as iGRAM.
In this article, we’ll cover:
- ✅ What is iGRAM?
- 🔍 What types of issues you can report
- 📋 How to use iGRAM step-by-step
- 🕐 Response time and tips for faster resolution
🧾 What is iGRAM?
iGRAM (IGNOU Grievance Redress And Management system) is the official online platform launched by IGNOU to handle students’ grievances in a structured and transparent manner.
🔗 Portal Link: https://igram.ignou.ac.in
📌 It is a one-stop solution for raising complaints related to academics, administration, exam, study material, assignment status, ID card issues, and more.
📂 What Issues Can Be Raised on iGRAM?
Here are the most common categories:
| Category | Examples |
| 🎓 Admission | Form errors, confirmation delays, wrong program |
| 📘 Study Material | Non-receipt of printed books, wrong material |
| 🧑🏫 Assignments | Marks not updated, status not showing |
| 📝 Examination | Hall ticket issues, grade card errors, TEE result issues |
| 📜 Certificates | Convocation queries, degree/diploma not received |
| 🔁 Re-Registration | Payment made but status not updated |
| 📇 ID Card | ID not downloadable or incorrect data |
| 🧾 Fee Issues | Double payment, refund request |
| ✍️ Others | Any other academic or administrative query |
🖥️ How to Raise a Query on iGRAM (Step-by-Step)
✅ Step 1: Visit the iGRAM Portal
🔗 https://igram.ignou.ac.in
✅ Step 2: Click on “Register Grievance”
You’ll see two options:
- 👉 New User
- 👉 Existing User Login
✅ Step 3: If New User, Fill Registration Details
You need to provide:
- Name
- Enrollment Number
- Program Code
- Mobile Number
- Email ID
- Regional Centre
- Study Centre
- Password
📧 Use a valid email — response will be sent there.
✅ Step 4: Login and Raise Grievance
- After login, click “Add Grievance”
- Choose Category (e.g., Assignment, Exam, Material)
- Select Regional Centre or Headquarters (HQ) based on your issue
- Enter your Query Title and Full Description
- Upload any supporting documents (optional but useful)
- Click Submit
✅ You’ll receive a Grievance Reference Number for tracking
✅ Step 5: Track Your Query
- Go to “Track Grievance Status”
- Enter your Grievance Reference Number or Enrollment Number
- Check reply updates, status (Open/In Progress/Resolved), and feedback options
⏳ How Long Does It Take?
| Type of Issue | Expected Response Time |
| Simple Queries (ID, form, status) | 3–7 days |
| Assignment or Exam-related | 7–15 days |
| Certificates, Degree, Refunds | 2–4 weeks |
📌 Response time may vary depending on volume of queries and department workload.
💡 Tips for Effective iGRAM Use
- Use clear and respectful language
- Mention all details: enrollment number, program, session, dates
- Attach screenshots or PDFs of proof (receipts, screenshots, emails)
- Don’t submit the same issue multiple times — it delays response
- Check your email and spam folder for updates
📞 Alternate Support if iGRAM Fails
If your grievance is unresolved even after multiple follow-ups:
- Contact your Regional Centre directly via phone/email
- Email the Concerned Division:
- 📧 srd@ignou.ac.in (admission)
- 📧 exam@ignou.ac.in (exam)
- 📧 mpdd@ignou.ac.in (study material)
- Tweet to @OfficialIGNOU (if urgent)
🧠 Conclusion
iGRAM is a student-friendly, transparent tool to ensure your voice reaches the right authorities at IGNOU. Whether you’re stuck with exam issues or haven’t received your books, this portal is the first step toward resolution.
Use it wisely, stay updated, and be proactive in following up.
