7. Site Not Opening / Login Error

Site Not Opening / Login Error on IGNOU Portal: Causes & Solutions

If you’re an IGNOU student trying to access the website — to download your ID card, fill exam forms, check grade cards, or submit assignments — you may occasionally face issues like:

• ❌ “Site Can’t Be Reached”
• ❌ “Login Failed: Invalid Credentials”
• ❌ Blank page loading or timeout
• ❌ OTP not received or page not loading

These errors can be frustrating, especially when deadlines are near. Don’t worry — this article explains the reasons, quick fixes, and whom to contact when IGNOU sites don’t work properly.

🔗 Which IGNOU Portals Commonly Show Errors?

⚠️ Common Site or Login Problems IGNOU Students Face

1. Website Not Opening or Slow Loading
2. Login Page Not Responding
3. “Invalid Username/Password” Despite Correct Details
4. OTP Not Received on Mobile or Email
5. Captcha Not Showing or Failing
6. Payment Page Crashing
7. Session Timeout

🔍 Why These Errors Happen

✅ Quick Solutions for “Site Not Opening” or “Login Failed”

🔁 1. Try Different Browsers

• Use Google Chrome, Mozilla Firefox, or Microsoft Edge
• Avoid mobile in-built browsers

🧹 2. Clear Cache & Cookies

• Go to your browser settings → Privacy → Clear browsing data
• Select: Cookies, Cached files → Last 7 Days

🌐 3. Switch Network or Disable VPN

• Try using Wi-Fi instead of mobile data
• Turn OFF VPN, proxy, or ad-block extensions

🧪 4. Use Incognito Mode

• Right-click browser → “New Incognito Window”
• Open IGNOU site and try login again

🧾 5. Double-Check Credentials

• Make sure:
  • Your Enrollment Number is correct (9 or 10 digits)
  • You selected the right Program Code
  • You didn’t copy-paste extra space

🔄 6. Try Again After Some Time

• IGNOU websites often work better late night or early morning
• Avoid peak hours (12 PM–5 PM)

🛠️ For OTP Not Received or Captcha Errors

• Use a different mobile number or email if allowed
• Wait for 2–3 minutes; sometimes SMS is delayed
• Use browsers like Chrome or Firefox (mobile OTPs often fail on Safari)
• Try refreshing captcha or reopening the site

📞 Whom to Contact If Errors Persist

If the issue is not from your side, contact IGNOU technical support:

Tip: Attach screenshots of the error message in your email for faster help.

💡 Pro Tips to Avoid Errors in the Future

• Bookmark only official IGNOU links
• Avoid third-party apps or links that redirect
• Complete forms before deadline days
• Always keep backup copies of your assignments/forms
• Check IGNOU’s Twitter or Facebook for server maintenance updates

🔚 Final Thoughts

Don’t panic if IGNOU’s site isn’t working. Most of the time, it’s a temporary issue — and there are simple fixes.

• Try alternate devices
• Switch browsers and clear cache
• Recheck login info and stay calm
• And if nothing works — raise a ticket on iGRAM or email IGNOU’s support

IGNOU does respond — it might just take a little patience.