Site Not Opening / Login Error on IGNOU Portal: Causes & Solutions
If you’re an IGNOU student trying to access the website — to download your ID card, fill exam forms, check grade cards, or submit assignments — you may occasionally face issues like:
- ❌ “Site Can’t Be Reached”
- ❌ “Login Failed: Invalid Credentials”
- ❌ Blank page loading or timeout
- ❌ OTP not received or page not loading
These errors can be frustrating, especially when deadlines are near. Don’t worry — this article explains the reasons, quick fixes, and whom to contact when IGNOU sites don’t work properly.
🔗 Which IGNOU Portals Commonly Show Errors?
| Portal | Purpose |
| https://ignou.ac.in | Main website |
| https://studentservices.ignou.ac.in | ID card, Admission, Grade card |
| https://exam.ignou.ac.in | Exam form, Hall ticket |
| https://admission.ignou.ac.in | Fresh admission |
| https://onlinerr.ignou.ac.in | Re-registration |
| https://assignment.ignou.ac.in | Assignment upload |
| https://igram.ignou.ac.in | Grievances |
⚠️ Common Site or Login Problems IGNOU Students Face
- Website Not Opening or Slow Loading
- Login Page Not Responding
- “Invalid Username/Password” Despite Correct Details
- OTP Not Received on Mobile or Email
- Captcha Not Showing or Failing
- Payment Page Crashing
- Session Timeout
🔍 Why These Errors Happen
| Cause | Explanation |
| 🌐 Server Overload | IGNOU servers often slow down during admission or exam deadlines due to high traffic |
| 🔒 Cache/Browser Issues | Stored cookies or cache may conflict with login scripts |
| 🕸️ Broken Links | Some IGNOU subdomains may be temporarily down |
| 📶 Internet Issues | Weak connectivity or mobile networks may block scripts |
| 🚫 VPN/AdBlockers | VPNs or browser extensions may block parts of the website |
| ❗ Incorrect Credentials | Caps Lock ON, wrong Enrollment No., or Program Code |
✅ Quick Solutions for “Site Not Opening” or “Login Failed”
🔁 1. Try Different Browsers
- Use Google Chrome, Mozilla Firefox, or Microsoft Edge
- Avoid mobile in-built browsers
🧹 2. Clear Cache & Cookies
- Go to your browser settings → Privacy → Clear browsing data
- Select: Cookies, Cached files → Last 7 Days
🌐 3. Switch Network or Disable VPN
- Try using Wi-Fi instead of mobile data
- Turn OFF VPN, proxy, or ad-block extensions
🧪 4. Use Incognito Mode
- Right-click browser → “New Incognito Window”
- Open IGNOU site and try login again
🧾 5. Double-Check Credentials
- Make sure:
- Your Enrollment Number is correct (9 or 10 digits)
- You selected the right Program Code
- You didn’t copy-paste extra space
🔄 6. Try Again After Some Time
- IGNOU websites often work better late night or early morning
- Avoid peak hours (12 PM–5 PM)
🛠️ For OTP Not Received or Captcha Errors
- Use a different mobile number or email if allowed
- Wait for 2–3 minutes; sometimes SMS is delayed
- Use browsers like Chrome or Firefox (mobile OTPs often fail on Safari)
- Try refreshing captcha or reopening the site
📞 Whom to Contact If Errors Persist
If the issue is not from your side, contact IGNOU technical support:
| Purpose | Contact |
| Admission Portal Error | 📧 ssc@ignou.ac.in |
| Re-Registration Error | 📧 csrc@ignou.ac.in |
| Exam Form/Login Issues | 📧 exam@ignou.ac.in |
| Grievances | 🖥️ https://igram.ignou.ac.in |
| Phone Support | ☎️ 011-29572513 / 011-29572514 |
Tip: Attach screenshots of the error message in your email for faster help.
💡 Pro Tips to Avoid Errors in the Future
- Bookmark only official IGNOU links
- Avoid third-party apps or links that redirect
- Complete forms before deadline days
- Always keep backup copies of your assignments/forms
- Check IGNOU’s Twitter or Facebook for server maintenance updates
🔚 Final Thoughts
Don’t panic if IGNOU’s site isn’t working. Most of the time, it’s a temporary issue — and there are simple fixes.
- Try alternate devices
- Switch browsers and clear cache
- Recheck login info and stay calm
- And if nothing works — raise a ticket on iGRAM or email IGNOU’s support
IGNOU does respond — it might just take a little patience.
