2. No one responds to emails or phone calls. 

✅ Complaint: No one responds to emails or phone calls.

✅ Answer:

If you are not getting a response from IGNOU via emails or phone, it usually happens due to high volume of queries, incorrect contact details, or RC-specific delays.

📌 Steps to Resolve Communication Issues

1. Check Correct Contact Channels
   • Regional Centre (RC) Contact: Each RC has a specific email and phone number.
   • IGNOU Helpdesk Email: support@ignou.ac.in
   • Admission / Programme Related Email: admission@ignou.ac.in
   • Student Portal: https://webservices.ignou.ac.in/StudentPortal/
2. Use Official Contact Form / Portal
   • Many queries are best submitted via Student Portal → Contact / Grievance Section for faster response.
3. Provide Complete Details
   • Always include:
     • Name & Enrollment Number
     • Programme & Session
     • RC Name
     • Description of your issue
     • Supporting documents/screenshots if needed

4. Follow Up Politely
   • Wait 3–5 working days for response.
   • If no reply, escalate to higher authorities:
     • Regional Director of your RC
     • IGNOU HQ grievance cell

5. Escalation Contacts
   • IGNOU Grievance Portal: https://ignou.ac.in/ignou/studentzone/grievances
   • IGNOU HQ: 011-29532323 / admission@ignou.ac.in

📌 Important Notes

• IGNOU handles millions of student queries, so responses may take time.
• Emails with complete details and supporting documents get priority.
• Always keep a record of emails, tickets, and responses for follow-up.

👉 Tip: If phone calls fail, submit a formal grievance online and also CC your RC email to increase chances of response.