1. My digital ID card is not generating.
✅ Complaint: My digital ID card is not generating.
✅ Answer:
If your digital ID card is not generating in the IGNOU portal, it usually means there is an issue with re-registration, enrollment verification, or portal sync.
📌 Reasons Digital ID May Not Generate
- Re-Registration Not Updated – If your current session is not active on the portal, ID generation is blocked.
- Enrollment / Document Verification Pending – Your admission documents may not be verified by RC/IGNOU HQ.
- Portal / Browser Issue – Sometimes the portal doesn’t generate ID due to browser cache, pop-up blockers, or outdated portal version.
- Incomplete Profile – Missing personal details like photograph, signature, or contact information can prevent generation.
📌 Steps to Resolve
- Verify Profile Completion
- Login to IGNOU Student Portal → “Update Profile” → Ensure all details including photo and signature are uploaded.
- Check Re-Registration / Admission Status
- Digital ID only generates if current session is active.
- Try a Different Browser / Clear Cache
- Use Chrome / Edge and enable pop-ups.
- Download from Correct Portal
- Digital ID Card Portal: https://ignou.digitalid.in/
- Contact Regional Centre (RC)
- Provide Name, Enrollment Number, Programme, and Session.
- Request verification of profile and ID generation issue.
- Email IGNOU HQ if issue persists
- support@ignou.ac.in or admission@ignou.ac.in
- Include screenshot of error / portal page.
📌 Important Notes
- Digital ID can only be generated for active enrolled students with verified documents.
- After re-registration or admission update, it may take 1–3 working days to generate ID.
- Always keep a soft copy of your admission / re-registration proof ready for verification.
👉 Tip: Ensure your photograph and signature meet IGNOU guidelines (JPEG/PNG, correct size) before generating digital ID.