1. My digital ID card is not generating. 

✅ Complaint: My digital ID card is not generating.

✅ Answer:

If your digital ID card is not generating in the IGNOU portal, it usually means there is an issue with re-registration, enrollment verification, or portal sync.

📌 Reasons Digital ID May Not Generate

1. Re-Registration Not Updated – If your current session is not active on the portal, ID generation is blocked.
2. Enrollment / Document Verification Pending – Your admission documents may not be verified by RC/IGNOU HQ.
3. Portal / Browser Issue – Sometimes the portal doesn’t generate ID due to browser cache, pop-up blockers, or outdated portal version.
4. Incomplete Profile – Missing personal details like photograph, signature, or contact information can prevent generation.

📌 Steps to Resolve

1. Verify Profile Completion
   • Login to IGNOU Student Portal → “Update Profile” → Ensure all details including photo and signature are uploaded.
2. Check Re-Registration / Admission Status
   • Digital ID only generates if current session is active.
3. Try a Different Browser / Clear Cache
   • Use Chrome / Edge and enable pop-ups.
4. Download from Correct Portal
   • Digital ID Card Portal: https://ignou.digitalid.in/
5. Contact Regional Centre (RC)
   • Provide Name, Enrollment Number, Programme, and Session.
   • Request verification of profile and ID generation issue.
6. Email IGNOU HQ if issue persists
   • support@ignou.ac.in or admission@ignou.ac.in
   • Include screenshot of error / portal page.

📌 Important Notes

• Digital ID can only be generated for active enrolled students with verified documents.
• After re-registration or admission update, it may take 1–3 working days to generate ID.
• Always keep a soft copy of your admission / re-registration proof ready for verification.

👉 Tip: Ensure your photograph and signature meet IGNOU guidelines (JPEG/PNG, correct size) before generating digital ID.