6. How to escalate an unresolved issue?

✅ Complaint: How to escalate an unresolved issue?

✅ Answer:

If your grievance or query is not resolved by the Regional Centre (RC) or standard channels, IGNOU allows you to escalate the issue systematically.

📌 Steps to Escalate an Unresolved Issue

1. Check Grievance Status
   • Use the IGNOU Grievance Portal:
     👉 https://ignou.ac.in/ignou/studentzone/grievances
   • Ensure your grievance was registered correctly and note the grievance ID.
2. Follow Up with RC
   • Send a polite reminder email to your RC referencing:
     • Grievance ID / Previous emails
     • Enrollment Number & Programme
     • Date of initial submission
   • Ask for expected resolution timeline.
3. Contact Higher Authority at RC
   • If no response from staff, escalate to:
     • Regional Director or Head of RC
   • Include all previous communications as proof.
4. Escalate to IGNOU HQ
   • Email: support@ignou.ac.in or admission@ignou.ac.in
   • Provide:
     • Full details of the grievance
     • Previous RC communication history
     • Grievance ID from portal

5. Final Escalation (if still unresolved)
   • Contact IGNOU Vice Chancellor’s Office through official channels.
   • Some cases can also be raised with the Centralized Grievance Redressal System (CGHS) / RTI if needed.

📌 Important Notes

• Always maintain written proof of all communications.
• Be polite but firm, providing all necessary details.
• Escalation is usually considered only after reasonable time has passed (7–15 working days).
• Keep Grievance ID and timestamps ready, as they help in tracking the complaint.

👉 Tip: Use a stepwise escalation log: start with RC → RC Head → HQ → VC Office. This ensures faster resolution and accountability.