2. I haven’t received my degree certificate yet. 

✅ Complaint: I haven’t received my degree certificate yet.

✅ Answer:

If you haven’t received your IGNOU degree certificate, it usually means that either the certificate has not been dispatched or there is a delay in processing.

📌 Reasons for Delay

1. Programme Completion Not Updated – All assignments, projects, and exams must be evaluated and cleared.
2. Degree Application Not Submitted – Students must apply for the degree through the IGNOU portal.
3. Convocation Pending – Certificates are usually issued after convocation, unless requested separately.
4. Postal / Delivery Delay – Physical dispatch may take several weeks depending on location.
5. Incorrect Address – Certificate may not reach you if the address in the portal is outdated or incorrect.

📌 Steps to Receive Your Degree Certificate

1. Check Degree Status Online
   • Visit the IGNOU Student Zone → Award Status.
   • Verify if your degree is marked “Ready for Dispatch”.
2. Ensure Degree Application Submitted
   • Apply online for the degree certificate if not done earlier.
3. Verify Address Details
   • Ensure your postal address is updated in the portal.
4. Contact Your Regional Centre (RC)
   • Provide: Name, Enrollment Number, Programme, Session, and Application Receipt.
   • RC can confirm dispatch status or reissue a duplicate certificate if required.
5. Email IGNOU HQ if Needed
   • Email: helpdesk@ignou.ac.in with all relevant details and proof of completion.

📌 Important Notes

• Certificates usually take 1–3 months after programme completion to dispatch.
• Keep all receipts, hall tickets, and assignment submission proofs
• If you move to a new address, request address change at RC before certificate dispatch.

👉 Tip: If urgent, you can request a duplicate degree certificate through RC after verifying completion.