5. Whom to contact for grievance redressal? 

✅ Complaint: Whom to contact for grievance redressal?

✅ Answer:

If you have any grievances or complaints regarding admission, assignments, exams, study material, or other IGNOU-related issues, there is a structured grievance redressal system you can follow.

📌 Steps to Contact for Grievance Redressal

1. Submit to Your Regional Centre (RC) First
   • Every RC has a Grievance / Student Support Desk.
   • Email or visit in person with:
     • Name & Enrollment Number
     • Programme & Session
     • Complete description of the issue
     • Supporting documents

2. Online Grievance Portal
   • IGNOU maintains an official online grievance portal:
     👉 https://ignou.ac.in/ignou/studentzone/grievances
   • Steps:
     • Register your grievance
     • Fill in all required details
     • Upload supporting documents
     • Track grievance status online

3. Contact IGNOU Headquarters (HQ)
   • If RC does not respond or issue persists:
     • Email: support@ignou.ac.in or admission@ignou.ac.in
     • Phone: 011-29532323 (IGNOU HQ)
     • Provide RC response history for faster resolution

4. Escalation
   • If still unresolved, escalate to Higher Authorities:
     • Regional Director of your RC
     • IGNOU Vice Chancellor’s office (for serious issues)

📌 Important Notes

• Always start with your RC, as they handle local queries faster.
• Keep records of all emails, acknowledgment receipts, and communication.
• Online portal ensures tracking and accountability; use it even if you email the RC.

👉 Tip: Clearly mention Enrollment Number, Programme, Session, and documents attached in all grievance communications to get faster resolution.